Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@origenman.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@origenman.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@origenman.com.

Please Read Carefully

DELIVERY
We, ORIGEN SRL (“ORIGEN”, “we”, “us”, “our”), offer a single, standard delivery service. Orders should be delivered within 2 to 5 business days (subject to a maximum of 30 days) unless otherwise advised. We are pleased to advise that there will be free delivery on all orders placed on this website. 

RETURNS
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your legal rights. A summary of your legal rights in relation to the products is set out at the end of this page.
We will try to attend to all returns as soon as practically possible.

A. UNWANTED PRODUCTS
Our policy is to ensure that you are satisfied every time you place an Order with the ORIGEN Online Store. If you are unhappy with an item when you receive it or if you simply change your mind, by law consumers in the Europe are entitled to cancel a contract for the purchase of an item within 30 days from the day after the day the item has been received. Please return the product to us within 30 days from the day you cancel the contract, having taken reasonable care of it and in an unused state with all components. We will refund you the price you paid for that product and the applicable delivery charge but not any postage or collection cost incurred returning the item to us. Where you chose a more expensive delivery option, we have the option to only reimburse you up to the amount you would have paid if you had chosen the least expensive common and generally accepted form of delivery offered by us.
We will make the refund directly to the credit/debit card used to place the original order within 14 days of the day we receive the products back or, if earlier, the receipt by us of proof of the return of the items, or if earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
You will only have to pay for the return postage of the Products.

B. FAULTY PRODUCTS
We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate in accordance with your legal rights, if you notify us that you are rejecting the product within 30 days of receipt. You must then return the product to us (unless we agree otherwise).
In these circumstances we will also pay you the reasonable cost of the return postage. Please obtain a proof of posting certificate from your Post Office to facilitate our processing the refund for your return postage costs.
We will make the refund directly to the credit/debit card used to place the original order once we have confirmed to you that you are entitled to a refund for the defective product.
For help with faulty items later than 30 days after your delivery please contact us to discuss your options. This does not affect your legal rights.

C. RETURNING UNWANTED OR FAULTY PRODUCTS
Please contact us to inform us of your wish to return Products.
If possible, please use a secure delivery method which requires signature such as Royal Mail “signed for” or Special Delivery and return 

ORIGEN SRL

VIa San Giacomo n5

cp 80133 Nápoles Italia