Delivery & Returns
Please Read Carefully
We, Unión ORIGEN SL (“ORIGEN”, “we”, “us”, “our”), offer a single, standard delivery service. Orders should be delivered within 2 to 5 business days (subject to a maximum of 30 days) unless otherwise advised. We are pleased to advise that there will be free delivery on all orders placed on this website.
We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your legal rights. A summary of your legal rights in relation to the products is set out at the end of this page.
We will try to attend to all returns as soon as practically possible.
A. UNWANTED PRODUCTS
Our policy is to ensure that you are satisfied every time you place an Order with the ORIGEN Online Store. If you are unhappy with an item when you receive it or if you simply change your mind, by law consumers in the Europe are entitled to cancel a contract for the purchase of an item within 30 days from the day after the day the item has been received. Please return the product to us within 30 days from the day you cancel the contract, having taken reasonable care of it and in an unused state with all components. We will refund you the price you paid for that product and the applicable delivery charge but not any postage or collection cost incurred returning the item to us. Where you chose a more expensive delivery option, we have the option to only reimburse you up to the amount you would have paid if you had chosen the least expensive common and generally accepted form of delivery offered by us.
We will make the refund directly to the credit/debit card used to place the original order within 14 days of the day we receive the products back or, if earlier, the receipt by us of proof of the return of the items, or if earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
You will only have to pay for the return postage of the Products.
B. FAULTY PRODUCTS
We try to select and package the items as well as possible to ensure they arrive in good condition. However, if an item arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate in accordance with your legal rights, if you notify us that you are rejecting the product within 30 days of receipt. You must then return the product to us (unless we agree otherwise).
In these circumstances we will also pay you the reasonable cost of the return postage. Please obtain a proof of posting certificate from your Post Office to facilitate our processing the refund for your return postage costs.
We will make the refund directly to the credit/debit card used to place the original order once we have confirmed to you that you are entitled to a refund for the defective product.
For help with faulty items later than 30 days after your delivery please contact us to discuss your options. This does not affect your legal rights.
C. RETURNING UNWANTED OR FAULTY PRODUCTS
Please contact us to inform us of your wish to return Products.
If possible, please use a secure delivery method which requires signature such as Royal Mail “signed for” or Special Delivery and return to:
Via Tunnel S. Antonio, 115
You will be responsible for the returned product(s) until they reach us.